Humans of Lifeline — Lifeline Crisis Supporter
Peter Biggs
“When a help seeker contacts us, it is because they are ready to open-up and have a conversation. This is a very special moment for them.”
What motivates you to work for Lifeline?
As a crisis supporter, I have always been fascinated by the power of human connection. It is what drives me to be a part of this organisation and help others in their time of need. When a help seeker contacts us, it is because they are ready to open up and have a conversation. This is a very special moment for them, and we always strive to make it as easy and comfortable as possible.
During one of my recent calls, I had a conversation that stood out to me. It is a conversation that I have had many times before, as it is unfortunately common for people to be experiencing domestic or family violence. However, as a trainer in this space, I have been able to identify more rigorously the impact that this violence has on individuals. Through my training, I am better equipped to help those who are experiencing this kind of trauma.
In this conversation, I spoke with someone who knew in the back of their mind that they were experiencing domestic violence but needed to talk it out and have someone confirm their suspicions. This is something that happens every shift, and it is always a powerful moment when a person comes to a realisation like this. By assessing their situation and helping them understand what they are going through, I can see them gently shift towards an observation, understanding, and reflection on what they might be able to do to improve their situation
As a Lifeline volunteer, I have had the privilege of helping people during some of their most vulnerable moments. It is incredibly rewarding to witness a profound shift in a person's thinking, as they move from feeling stuck to feeling empowered. Of course, not every call results in a shift like this, but when it does happen, it is truly special.
Volunteering has given me a unique opportunity to connect with others and make a positive impact in their lives. It is an honour to be a part of this organization and help people during their darkest moments.
Human Stories
The Humans of Lifeline
These Humans support lifeline in their own unique way, to ensure that no person in Australia has to face their darkest moments alone.
Read their stories →
Ways to get involved
Thanks to the unwavering support of the Australian people, Lifeline is able to celebrate 60 years of service to people in times of crisis. The generosity that you provide helps us be there for those who need us and equip communities across Australia to be suicide safe. Explore the ways you can participate in our celebrations and help Lifeline continue its important work for another 60 years and beyond.
